Privacy Policy

Privacy Policy

Last updated: 26 January 2026

Glow Collective Ltd is committed to protecting personal data and handling information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect personal data when you interact with our website or communicate with us in connection with our programmes and services.

Who We Are

Glow Collective Ltd (Company No. 16967271) is the data controller responsible for personal data collected through this website and through related communications.

Glow Collective Ltd is registered with the UK Information Commissioner’s Office (ICO) as a data controller.

For data protection enquiries, please contact:
privacy@glow.homes

Information We Collect

We may collect and process personal data including:

  • Name

  • Email address

  • Telephone number

  • Organisation name

  • Job title

  • Address information (including postcode)

  • Information submitted through website forms or direct communications

  • Technical data such as IP address, browser type and device information

We only collect information that is relevant and proportionate to the purpose for which it is processed.

How We Use Personal Data

We use personal data to:

  • Respond to enquiries and requests

  • Provide information about Glow Collective programmes and services

  • Assess programme suitability or participation

  • Communicate regarding contracts, governance or delivery matters

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

Glow Collective does not sell personal data.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Consent

  • Performance of a contract or steps prior to entering into a contract

  • Legitimate interests, where these do not override data subject rights

  • Compliance with legal or regulatory obligations

Where processing is based on consent, consent may be withdrawn at any time.

Data Storage and Security

We implement appropriate technical and organisational measures to protect personal data. These include secure systems, restricted access controls and the use of reputable service providers.

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, including legal, regulatory or contractual requirements.

Sharing Personal Data

We may share personal data with trusted third parties where necessary for operational or professional purposes, including:

  • IT and system providers

  • CRM platforms

  • Professional advisers

  • Programme delivery partners

All third parties are required to process personal data securely and in accordance with UK data protection legislation.

We do not transfer personal data outside the UK unless appropriate safeguards are in place.

Cookies and Website Analytics

This website uses cookies and similar technologies to ensure functionality and to understand how the site is used.

For further information, please refer to our Cookie Policy.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of personal data where applicable

  • Request restriction of processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact:
privacy@glow.homes

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

If you have questions about this Privacy Policy or our data handling practices, please contact:

privacy@glow.homes